Gallery Home Center respects the privacy of its website visitors and customers. This policy explains what information we collect and how we use and protect it.

  1. Information We Collect

We may collect information provided when a customer creates an account, places an order, submits a contact form, or contacts us, including:

  • Name.

  • Phone and WhatsApp number.

  • Email address, if provided.

  • Delivery address and area.

  • Order and product details.

  • Account, points, and order-history information.

  • Messages and notes sent to us.

The website may automatically collect technical information such as the IP address, device and browser type, pages visited, traffic source, and cookie data.

Payment is currently made by cash on delivery. Therefore, the website does not currently collect credit or payment-card details.

  1. How We Use Information

We may use information to:

  • Process and confirm orders.

  • Prepare orders and arrange delivery.

  • Create and manage customer accounts, order history, and points when available.

  • Respond to enquiries and provide customer service.

  • Protect the website and prevent misuse or fraudulent orders.

  • Improve website performance, the shopping experience, and product presentation.

  • Measure website traffic and advertising performance.

  • Comply with applicable legal and regulatory requirements.

  1. Cookies, Analytics, and Advertising Tools

The website uses or may use cookies and similar technologies to operate the shopping cart, accounts, language preferences, and other essential website functions.

When enabled, we may use:

  • Google Analytics to understand website traffic, traffic sources, and how visitors use the website.

  • Meta Pixel to measure Facebook and Instagram advertising results, understand interactions with products, carts, and orders, create advertising audiences, and support retargeting.

  • Similar technologies to measure website and campaign performance.

Visitors may manage cookies through the consent banner or browser settings. Disabling necessary cookies may prevent certain features, such as the shopping cart or account login, from working correctly.

  1. Sharing Information

We may share only the information necessary with:

  • Delivery providers for order fulfilment.

  • Hosting and technical service providers required to operate the website.

  • WordPress, WooCommerce, and services connected to the website.

  • Google and Meta when analytics or advertising tools are enabled and permitted.

  • Public authorities when disclosure is required by law or a binding legal process.

We do not sell customers’ personal information. Some service providers may process information outside the customer’s place of residence under their own privacy and security practices.

  1. Marketing Communications

We may offer customers the option to receive future offers and updates by email, phone, or WhatsApp. Direct marketing messages will only be sent after the customer provides consent, and the customer may opt out at any time.

  1. Data Retention

We retain information for as long as necessary to process orders, provide customer service, manage accounts, meet accounting and legal requirements, and protect legitimate business interests. Information will be deleted or access to it restricted when it is no longer required.

  1. Information Security

We use reasonable technical and organisational measures to protect information against unauthorised access, use, alteration, or disclosure. However, no electronic transmission or storage method can guarantee absolute security.

  1. Customer Rights

Subject to applicable laws, customers may contact us to request:

  • Access to the personal information we hold about them.

  • Correction of inaccurate information.

  • Deletion of information when there is no legal or legitimate reason to retain it.

  • Unsubscription from marketing communications.

  • Withdrawal of consent for non-essential cookies.

We may need to verify the requester’s identity before completing certain requests.

  1. Children’s Privacy

The website is not intended to knowingly collect personal information from children without appropriate parental supervision. If such information has been collected, a parent or guardian may contact us to request its deletion.

  1. Changes to This Policy

We may update this Privacy Policy when our website services, analytics, or advertising tools change. The updated version will be published on this page with a revised “Last updated” date.

  1. Contact Us

Gallery Home Center

Address: Jenin – Industrial Area Roundabout, opposite the Vocational Training Center, Al-Hilal Building

WhatsApp: +970 592 059 233

For privacy-related questions or requests, please contact us through WhatsApp.

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